Setting up a supported browser
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We test our website with the latest versions of the browsers listed below to ensure the best possible customer experience. While we don’t recommend a specific browser, we do have some suggestions for secure, simplified online banking:
- Use the latest version of one of the secure browsers below
- Make sure that JavaScript is enabled
- Accept browser cookies
- Download the latest version of Adobe Reader for free here to open PDF documents
NOTE: We’re always working to improve online banking. To take advantage of all our site has to offer, please look out for the latest browser updates.
Google Chrome
- Windows, Apple OSX
- https://www.google.com/chrome/
Microsoft Edge
- Windows only
- https://www.microsoft.com/en-us/edge
Apple Safari
- Apple OSX only
- https://www.apple.com/support/mac-apps/safari/
Don’t know what browser or browser version you’re using?
Get details about your current browser at https://www.whatsmybrowser.org/, a third-party website that will open in a new window. (Please note that whatbrowser.org is not owned or controlled by Capital One, so our customers should keep in mind that security or privacy practices could be different.) Once you find out about your browser, you can check the appropriate download URL above for any possible upgrades.
Browser FAQs
Why do I need to upgrade my browser?
For security reasons, browsers occasionally stop supporting older versions when new versions are released. To ensure customer security, Capital One may not allow you to access your accounts online using a discontinued browser. When that’s the case, customers need to upgrade to the newer supported version of the browser to continue in online banking.
How do I know if my online session is encrypted?
Web addresses beginning with “https://...” use encryption. The “s” stands for “secured.” Please visit our Commitment to Security page for more information about how we protect you and your online accounts.
What browser settings do I need to use Capital One's website?
Your browser must be able to accept cookies. You will not be able to access any secured pages if you set your privacy setting to ‘Block All Cookies’. You will also need JavaScript enabled to access many of our products and services.
How can I find out more about your privacy policy?
To understand why we need customer information and how we use it, please read our Privacy Policy.
How can I find out more about your security policy?
To understand how we ensure your online safety, please read our Security Policy.
What do I do if my browser is not supported?
While we generally don’t prohibit customers from using browsers not listed in the supported list above, we can’t guarantee that all features will work as expected. We continually test our site with the browsers in the suggested list to make sure the newest versions adhere to our security and usability standards. For the best possible experience, we recommend you use a browser that is listed in the suggested browser list.
Browsing Securely
Others who share your computer can easily find personal information – including online statements or 1099-INT tax statements – saved on the desktop, in a Download folder, or stored in the cache. In fact, you may automatically save a copy of your sensitive files to a Mac or PC computer when you open a PDF.
If you are in a public place, be sure to delete a file after opening and empty the Trash (for Macs) and/or clear your cache (for PCs). Here’s how you do it:
To clear your Internet Explorer cache:
- Select Tools, then select Internet Options.
- Under Browsing History, select Delete.
- Check the following: Temporarily Internet Files, Cookies and History.
- Select Delete.
- Click OK to close the Internet Options dialog box.
To clear your Google Chrome cache:
- Click the wrench or settings icon on the browser toolbar.
- Select Tools.
- Select Clear browsing data.
- In the dialog that appears, select the checkboxes for the types of information that you want to remove.
- Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
- Click Clear browsing data.
To clear your Firefox cache:
- Select Tools, and select Clear Recent History.
- For the Time range to clear: section, select Everything.
- Click on the dropdown for the Details menu and check the box Cache.
- Click Clear Now.
To clear your Safari cache:
- Select History.
- Select Clear History.
- Click Clear to close dialog box.
Setting up a supported browser
We test our website with the latest versions of the browsers listed below to ensure the best possible customer experience. While we don’t recommend a specific browser, we do have some suggestions for secure, simplified online banking:
- Use the latest version of one of the secure browsers below
- Make sure that JavaScript is enabled
- Accept browser cookies
- Download the latest version of Adobe Reader for free here to open PDF documents
NOTE: We’re always working to improve online banking. To take advantage of all our site has to offer, please look out for the latest browser updates.
Google Chrome
- Windows, Apple OSX
Microsoft Edge
- Windows only
Apple Safari
- Apple OSX only
Don’t know what browser or browser version you’re using?
Get details about your current browser at https://www.whatsmybrowser.org/, a third-party website that will open in a new window. (Please note that whatbrowser.org is not owned or controlled by Capital One, so our customers should keep in mind that security or privacy practices could be different.) Once you find out about your browser, you can check the appropriate download URL above for any possible upgrades.
Browser FAQs
Why do I need to upgrade my browser?
For security reasons, browsers occasionally stop supporting older versions when new versions are released. To ensure customer security, Capital One may not allow you to access your accounts online using a discontinued browser. When that’s the case, customers need to upgrade to the newer supported version of the browser to continue in online banking.
How do I know if my online session is encrypted?
Web addresses beginning with “https://...” use encryption. The “s” stands for “secured.” Please visit our Commitment to Security page for more information about how we protect you and your online accounts.
Download Capital Driver License
What browser settings do I need to use Capital One's website?
Your browser must be able to accept cookies. You will not be able to access any secured pages if you set your privacy setting to ‘Block All Cookies’. You will also need JavaScript enabled to access many of our products and services.
How can I find out more about your privacy policy?
To understand why we need customer information and how we use it, please read our Privacy Policy.
How can I find out more about your security policy?
To understand how we ensure your online safety, please read our Security Policy.
What do I do if my browser is not supported?
While we generally don’t prohibit customers from using browsers not listed in the supported list above, we can’t guarantee that all features will work as expected. We continually test our site with the browsers in the suggested list to make sure the newest versions adhere to our security and usability standards. For the best possible experience, we recommend you use a browser that is listed in the suggested browser list.
Browsing Securely
Others who share your computer can easily find personal information – including online statements or 1099-INT tax statements – saved on the desktop, in a Download folder, or stored in the cache. In fact, you may automatically save a copy of your sensitive files to a Mac or PC computer when you open a PDF.
If you are in a public place, be sure to delete a file after opening and empty the Trash (for Macs) and/or clear your cache (for PCs). Here’s how you do it:
To clear your Internet Explorer cache:
- Select Tools, then select Internet Options.
- Under Browsing History, select Delete.
- Check the following: Temporarily Internet Files, Cookies and History.
- Select Delete.
- Click OK to close the Internet Options dialog box.
To clear your Google Chrome cache:
- Click the wrench or settings icon on the browser toolbar.
- Select Tools.
- Select Clear browsing data.
- In the dialog that appears, select the checkboxes for the types of information that you want to remove.
- Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
- Click Clear browsing data.
To clear your Firefox cache:
- Select Tools, and select Clear Recent History.
- For the Time range to clear: section, select Everything.
- Click on the dropdown for the Details menu and check the box Cache.
- Click Clear Now.
To clear your Safari cache:
- Select History.
- Select Clear History.
- Click Clear to close dialog box.
20 January 2017, 12:37 | Updated: 8 May 2019, 12:29
With the new Capital App powered by Global Player we've made it easier than ever to Get Into The Music.
- Listen to Capital in HD quality, live and on the move.
- Check the playlist for music info and show schedules to see what's coming up next.
- Take control - My Capital, a world-first that allows you to skip songs on live radio - it's radio you control.*
- Catch up / listen again to all your favourite shows whenever you like.
- Download and listen to shows offline, perfect for listening while you're travelling.
- Subscribe to your favourite shows to automatically download them each day.
- Get the latest artist news and features.
Download Capital Drivers
So, whatever you're into - the latest hits, classic tracks, music for chilling out or even topical debate - Global's got you covered. And best of all, it's completely free and available worldwide. With the Global Player, you can:
- Hear the best shows from the biggest names in radio: Roman Kemp, Will Manning, Nick Ferrari, Myleene Klass, James O'Brien, Nigel Farage, Chris Moyles and many more.
- Listen to all of Global's stations in HD audio.
- Get the latest news, videos and pictures from each of Global's stations with the best guests and most entertaining, informative content.
- Discover and download hundreds of award-winning audio shows in our new Podcasts section.
- If you want to relax or exercise, choose Playlists and we'll serve you the best music for your mood. You can also skip tracks in this section*, so now you're in control of what you hear.
Download the Capital app for iPhone and iPad here
Download the Capital app for Android here
Download Capital Driver Download
* Currently only available in the UK.
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